Privacy Policy

Effective Date: January 27, 2026 Website: mtgrb.com

1. Introduction

Welcome to MTGRB. We value your trust and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mtgrb.com (the "Site") or use our services in Egypt and the United Arab Emirates (UAE).

We adhere to the applicable data protection laws, including Egypt’s Data Protection Law No. 151 of 2020 and the UAE Federal Decree-Law No. 45 of 2021 regarding the Protection of Personal Data.

2. Information We Collect

We collect personal data that you voluntarily provide to us or that is automatically collected when you use our Site.

A. Personal Data You Provide

• Identity Data: Name, username, or similar identifier.

• Contact Data: Billing address, delivery address, email address, and telephone numbers.

• Financial Data: Partial payment card details (processed securely by third-party payment gateways; we do not store full credit card numbers).

• Profile Data: Your username, password, purchases/orders made by you, and your preferences/feedback.

B. Data Automatically Collected

• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.

• Usage Data: Information about how you use our website, products, and services (e.g., pages visited, time spent on the site).

3. How We Use Your Data

We process your personal data only for lawful reasons, including:

• Order Fulfillment: To process and deliver your orders, manage payments, and communicate with you about your purchase.

• Account Management: To manage your registration as a user or seller.

• Customer Support: To resolve technical issues or disputes (e.g., returns/refunds).

• Marketing: To send you promotional emails about new products or offers (only with your explicit consent).

• Security: To detect and prevent fraud or unauthorized access to our Site.

4. Legal Basis for Processing

• For Users in Egypt: We process data based on Article 3 of Law No. 151/2020, primarily obtaining your consent or where necessary for the performance of a contract (e.g., delivering an order).

• For Users in the UAE: We process data in accordance with Article 4 of the UAE PDPL, ensuring processing is fair, transparent, and lawful, typically based on consent or contractual necessity.

5. Sharing Your Information

We do not sell your personal data. We may share your data with strictly selected third parties:

• Service Providers: Logistics companies (for delivery), payment processors (to facilitate payments), and cloud hosting services.

• Legal Obligations: If required by law, a court order, or a government authority in Egypt or the UAE.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

6. Your Rights

Depending on your location, you have specific rights regarding your personal data:

Your Rights in Egypt & UAE:

• Right to Access: You can request a copy of the personal data we hold about you.

• Right to Rectification: You can request correction of inaccurate or incomplete data.

• Right to Erasure: You can ask us to delete your data ("Right to be Forgotten") when it is no longer needed for the purposes for which it was collected.

• Right to Restrict Processing: You can ask us to suspend the processing of your data in certain scenarios.

• Right to Withdraw Consent: Where we rely on consent to process your data (e.g., marketing), you may withdraw this consent at any time.

To exercise any of these rights, please contact us at support@mtgrb.com.

7. Data Security

We implement appropriate technical and organizational measures (such as SSL encryption and secure servers) to protect your personal data against unauthorized access, loss, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

8. Cookies Policy

We use cookies to enhance your experience.

• Essential Cookies: Necessary for the website to function (e.g., keeping items in your cart).

• Analytics Cookies: Help us understand how visitors interact with the Site.

• Preference Cookies: Remember your settings (e.g., language or region).

You can choose to disable cookies through your browser settings, but this may affect the functionality of the Site.

9. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (typically 5 years for financial records).

10. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Effective Date," and the updated version will be effective as soon as it is accessible.

Contact Us

If you have questions or comments about this policy, or if you wish to exercise your data rights, please contact us:

• Email: support@mtgrb.com

• Phone (Egypt): +20 11 019 610 55

• Phone (UAE): +971 58 58 176 15

• Address (Egypt): Capital Business Park

• Address (UAE): Business Bay