Return & Refund Policy

Last Updated: [Insert Date] Website: mtgrb.com

At MTGRB, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. This policy outlines the conditions under which returns and refunds are accepted.

1. Return Window

You have [30] calendar days to return an item from the date you received it. To be eligible for a return, your request must be initiated and the item postmarked within this timeframe.

2. Eligibility for Returns

To qualify for a refund or exchange, your item must meet the following criteria:

• Condition: The item must be unused, unworn, and in the same condition that you received it.

• Packaging: It must be in the original packaging with all tags, labels, and accessories intact.

• Proof of Purchase: You must provide a receipt, order number, or proof of purchase.

3. Non-Returnable Items

Certain types of items cannot be returned. These include:

• Perishable goods (e.g., food, flowers, newspapers).

• Personalized or custom-made items.

• Digital downloads or software licenses.

• Personal care items (e.g., beauty products, earrings, underwear/swimwear) for hygiene reasons.

• Gift cards.

• Items marked specifically as "Final Sale" or "Non-Returnable."

4. How to Initiate a Return

To start a return, please follow these steps:

1. Contact Us: Email our support team at [support@mtgrb.com] or visit our [Returns Center Link] with your Order ID and the reason for the return.

2. Approval: Wait for a Return Merchandise Authorization (RMA) number or approval confirmation. Do not send items back without approval, as they may be rejected.

3. Pack Your Item: Securely pack the item in its original packaging. Include the RMA number or proof of purchase inside the box.

4. Ship: Mail your return to the address provided by our support team.

5. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

• Approval: If your return is approved, we will initiate a refund to your original method of payment (Credit Card, PayPal, etc.).

• Processing Time: You will receive the credit within [5-10] business days, depending on your card issuer's policies.

• Store Credit: Alternatively, you may opt for MTGRB store credit, which is often processed faster than bank refunds.

6. Shipping Costs

• Defective or Wrong Items: If you received a damaged, defective, or incorrect item, MTGRB will cover the return shipping costs. We will provide a prepaid shipping label.

• Change of Mind: If you are returning an item because you changed your mind or ordered the wrong size/color, you (the customer) will be responsible for the return shipping costs. Shipping costs are non-refundable.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item (e.g., a different size), send us an email at [support@mtgrb.com]. For faster service, we recommend returning the unwanted item for a refund and placing a new order for the correct item.

8. Damaged or Lost Items

Please inspect your order upon receipt. If the item is defective, damaged, or you received the wrong item, contact us immediately (within [48 hours]) so we can evaluate the issue and make it right.

• MTGRB is not responsible for return packages lost in transit. We strongly recommend using a trackable shipping service or purchasing shipping insurance for high-value returns.

9. Contact Us

If you have any questions on how to return your item to us, contact us:

• Email: [support@mtgrb.com]

• Phone: EG: +20 11 019 610 55 , UAE: +971 58 58 176 15

• Address: EG: Capital Business Park, UAE: Business Bay